TERMS AND CONDITIONS OF SUPPLY & INSTALLATION
1. Introduction
These Terms and Conditions (“Terms”) govern all services and products supplied by Quarrybank Boutique Bathrooms Ltd (“we”, “us”, “our”).
By accepting a quotation, placing an order, or instructing us to proceed with any work, you (“the Client”, “you”) agree to be bound by these Terms.
These Terms apply to all services provided, including but not limited to:
- Bathroom design
- Product supply
- Bathroom installation
- Project management
- Consultancy and surveys
2. Quotations & Scope of Work
All quotations are:
- Valid for 30 days unless stated otherwise
- Based on the information available at the time of issue
- Subject to site survey and final specification
We reserve the right to revise quotations where:
- Additional works are required
- Specifications change
- Material costs increase
- Errors or omissions are identified
No contract is formed until the quotation is accepted in writing and any required deposit is paid.
3. Design Service
A design fee may be charged and confirmed in advance.
Where applicable, this fee is redeemable against product purchases – minimum order £5,000.
All drawings, plans and concepts remain the intellectual property of Quarrybank Boutique Bathrooms Ltd and may not be used or shared without written consent.
4. Products & Supply
4.1 Product Responsibility
All products are supplied via trusted suppliers and are subject to manufacturer warranties.
We are not responsible for:
- Manufacturer defects
- Variations in colour, shade or texture
- Natural material characteristics
4.2 Damages, Delivery & Returns
All deliveries are made to ground floor only, unless agreed otherwise in writing.
For supply-only projects, the Client is responsible for checking all goods upon delivery, including:
- Product condition
- Quantities
- Accuracy of items
Any:
- Damages
- Discrepancies
- Missing items
Must be reported in writing within 24 hours of delivery to:
sales@quarrybankboutique.com
Failure to notify us within this timeframe may result in claims being declined.
5.0 Returns, Cancellations & Re-stocking Charges
- Payment is required in full before any order is placed.
- All orders are placed specifically for each Client and are subject to supplier terms.
- Cancellations must be made no less than 5 working days prior to the delivery date.
- The following re-stocking charges will apply:
- Minimum 20% re-stocking charge for cancellations before delivery
- Minimum 40% re-stocking charge for cancellations after delivery
- Returns requested after delivery or outside the 24-hour reporting period may:
- Be refused
- Be subject to re-stocking, handling and cancellation charges
All returns are subject to supplier approval.
5.1 Deliveries Outside Our Standard Delivery Area
Quarrybank Boutique Bathrooms’ standard delivery area is defined as addresses located within a 10-mile radius of our Wilmslow showroom.
Deliveries to addresses outside our standard delivery area may be accommodated by prior agreement and will be subject to additional carriage charges.
These charges are calculated on an individual basis and will depend upon the delivery location, distance, size and weight of the order, vehicle requirements and any specialist handling required. The applicable carriage charge will be confirmed prior to delivery.
Any subsequent or additional journeys outside our standard delivery area, including collections, exchanges, re-deliveries or returns, may also be subject to additional carriage charges where the journey is required for reasons not attributable to an error by Quarrybank Boutique Bathrooms.
Unless expressly agreed otherwise, all deliveries are made to ground-floor level only. Customers are responsible for ensuring that suitable access is available for the delivery vehicle and must advise us in advance of any access, parking or delivery restrictions.
5.2 Collections, Returns, Exchanges & Additional Journeys
Where Quarrybank Boutique Bathrooms is requested or required to make an additional journey to collect, return, exchange or re-deliver goods, an additional carriage charge may apply where the reason for the journey is not attributable to an error by Quarrybank Boutique Bathrooms.
This may include, but is not limited to:
goods ordered correctly but subsequently no longer required or changed by the customer;
collection of goods being returned in accordance with our Returns Policy;
manufacturer returns, inspections or exchanges where Quarrybank Boutique Bathrooms is not responsible for the product issue;
re-delivery following an unsuccessful or refused delivery;
collection or re-delivery arising from incorrect information, measurements or specifications supplied by the customer or their contractor; and
any other additional journey requested by the customer which was not included within the original agreed delivery arrangements.
Additional carriage charges will be calculated according to the location, distance and nature of the collection or delivery and will be advised to the customer before the additional journey is arranged wherever reasonably possible.
Where goods are confirmed to have been supplied incorrectly by Quarrybank Boutique Bathrooms, or where the additional journey is required solely as a result of our error, no additional carriage charge will be made.
5.3 Checking Goods on Delivery
Customers are responsible for checking the goods, quantities and visible condition of products following delivery. Any discrepancies, missing items or visible damage should be reported to sales@quarrybankboutique.com within 24 hours of delivery, together with photographs where appropriate.
Signing a delivery receipt confirms receipt of the goods and their apparent condition at the time of delivery, but does not affect any statutory rights the customer may have in relation to faulty goods or defects which could not reasonably have been identified upon delivery.
Customers should retain all original packaging until products have been inspected and, where applicable, installed and tested. Products should not be installed where visible damage or an apparent fault has been identified, and Quarrybank Boutique Bathrooms should be contacted before installation proceeds.
5.4 Customer-Arranged Collections
Where a customer, installer, courier or other third party collects goods from Quarrybank Boutique Bathrooms on the customer’s behalf, responsibility for the safe transportation and handling of those goods passes to the customer following collection, subject always to the customer’s statutory rights.
Quarrybank Boutique Bathrooms cannot accept responsibility for damage occurring during transportation arranged independently by the customer or their appointed third party.
6.0 Tile Supply & Returns (Important)
- Tiles are strictly non-returnable and non-refundable once ordered.
For supply-only projects:
- The Client or their appointed fitter is fully responsible for:
- Measuring areas
- Calculating quantities
- Allowing for wastage
We accept no responsibility for:
- Incorrect quantities ordered
- Additional tiles required after installation has commenced
- Batch variation when reordering
Please note:
- We cannot guarantee the same shade of tiles where different sizes are used across walls and floors
- All tiles are subject to pallet delivery charges
We strongly recommend ordering 10–15% extra tiles.
7. Surveys
Bathroom surveys are provided free of charge.
However:
- Cancellations made with less than 24 hours’ notice will incur a fee of £79 + VAT
For projects not surveyed by us (supply-only):
- All quotations are based on measurements provided by the Client
- The Client is responsible for ensuring accuracy
We accept no responsibility for:
- Incorrect measurements
- Products that do not fit
- Design limitations arising from inaccurate information
8. Installation Services
8.1 Scope
Installation includes only the works outlined in the quotation.
We only install bathroom suites supplied by Quarrybank Boutique Bathrooms Ltd.
In exceptional circumstances, where a Client wishes to:
- Retain an existing item, or
- Supply their own product
This must be agreed in writing prior to installation.
In such cases:
- No workmanship guarantee will be provided in relation to those items
- We accept no liability for performance, compatibility, or longevity
8.2 Site Conditions
The Client must ensure:
- Safe and clear access
- Adequate working space
- Suitable and secure storage for materials
It is the Client’s responsibility to:
- Inform us of any restrictions relating to skip placement
- Inform us in advance of any pets or young children present at the property during installation
8.3 Working Hours
Our standard installation working hours are:
Monday to Friday, 7:30am – 4:30pm, unless agreed otherwise in writing.
8.4 Access & Attendance
Where a date and/or time has been agreed for works to be carried out, we will use reasonable endeavours to ensure our tradespeople attend as scheduled.
The Client agrees to:
- Be present at the property, or
- Provide safe and suitable access to the site
In circumstances where access is not provided at the agreed time and our team is unable to carry out the scheduled works, we reserve the right to charge for:
- The time allocated for the visit, and/or
- Any associated labour and operational costs
8.5 Programme & Delays
Timelines are estimates only.
We are not liable for delays caused by:
- Supplier issues
- Unforeseen structural problems
- Third parties
- Events beyond our reasonable control
9. Payments
Payment terms will be outlined within the quotation and may include:
- Deposit
- Stage payments
- Final balance upon completion
Failure to make payments may result in suspension of works and delays to the programme.
10. Cancellations
Installation projects require a minimum of 7 days’ notice.
Failure to provide notice may result in:
- Loss of deposit
- Charges for materials ordered
- Labour and preparation costs incurred
11. Quality & Snagging
Any issues must be reported on the final day of completion.
All agreed items will be recorded on a completion/sign-off form and rectified within a reasonable and agreed timeframe.
You must allow us the opportunity to inspect and carry out any necessary remedial works.
12. Warranty & Guarantees
We provide a 2-year workmanship guarantee on installation.
This excludes:
- Misuse or neglect
- Third-party interference
- Normal wear and tear
- Client-supplied or retained items
All product warranties are provided by the manufacturers.
Important:
Some manufacturers require products to be registered by the Client in order to activate or extend their warranty period.
- It is the Client’s responsibility to ensure any required product registration is completed
- We accept no liability for extended warranties that are not activated due to failure to register
13. Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Pre-existing defects
- Client-supplied products
- Works carried out against our advice
Our total liability shall not exceed the value of the contract.
14. Title of Goods
All goods remain our property until paid in full.
Risk passes to the Client upon delivery.
15. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control.
16. Governing Law
These Terms are governed by the laws of England and Wales.
17. Client Acknowledgement
By proceeding with any order or service, the Client confirms that they have read and accepted these Terms and Conditions.
18. Zero Tolerance Policy
Quarrybank Boutique Bathrooms Ltd operates a zero-tolerance policy towards aggressive, abusive or inappropriate behaviour towards our team.
This includes, but is not limited to:
- Verbal abuse or threatening language
- Personal or offensive remarks
- Aggressive tone or gestures
- Physical intimidation or contact
We are committed to maintaining a respectful and safe working environment for all employees.
Any Client behaving in such a manner, whether:
- In person
- Over the phone
- In written communication
Will be asked to reconsider their behaviour.
Where behaviour does not improve, we reserve the right to:
- End telephone conversations immediately
- Withdraw from ongoing discussions
- Suspend or cancel any ongoing or future work, including active projects
We take any form of abuse or intimidation towards our staff extremely seriously and will not tolerate behaviour that compromises their wellbeing.
Quarrybank Boutique Bathrooms
19 Grove Street, Wilmslow, Cheshire, SK9 1DU
📞 01625 462962
📧 sales@quarrybankboutique.com
VAT: 426853869